Designing unified communications that scale with your mission.

In today’s hybrid, multi-site environments, phone calls are gateways for collaboration. Whether it’s a courthouse, a university, a high-rise office building, a luxury residential development or a government campus, people expect to communicate instantly, securely, and without interruption. At Level-1 Global Solutions, our VoIP Telecommunications services turn that expectation into reality. Our comprehensive suite of services, from initial design to installation and ongoing maintenance, positions us as your trusted partner in transforming your communication infrastructure.

We begin with a deep understanding of your organizational goals. Then we design systems while working directly with your IT leadership, architects, and facilities managers to unify voice, video, and messaging leveraging industry-trusted platforms like Mitel and Cisco Unified Communications. Our approach aligns with BICSI standards and WiredScore certification principles, prioritizing power redundancy, seamless connectivity, and infrastructure designed for reliability at scale.

We tailor every aspect of your VoIP environment such as power protection, network segmentation, and call flow optimization to match your operational landscape. Whether it’s facility-wide paging or secure lines for confidential conversations, we tailor every feature to your use case. It’s the kind of reliability we’ve delivered at scale, including a statewide deployment for the State of Illinois, where we enhanced communication and collaboration for thousands of users, on time and within budget. 

Our commitment doesn’t end post-installation. We offer support and proactive plans to ensure your telecommunications infrastructure evolves alongside your organization’s needs.

Because when conversations drive outcomes, your communication system needs to be flawless. 

With us, you can 
→ Scale with confidence – adapt to growing teams, departments, or facilities with modular telecom architecture.
→ Extend unified communications across multi-site networks – with resilient VoIP frameworks that scale seamlessly across campuses, government agencies, or facilities.
→ Modernize legacy systems – through phased deployments tailored around operational hours, physical constraints, and user sensitivity.

What We Offer 

• VoIP System Architecture & Design
  Platform-specific design using Mitel, Cisco, and other UC technologies integrated with building systems and tailored to user workflows.

• Power-Protected Communication Infrastructure 
  Strategically engineered VoIP with UPS backup, failover switching, and PoE support for uninterrupted connectivity. 

• Multi-Site Implementation & Rollout Strategy
  Coordinated execution across complex environments such as public sector agencies without interrupting day-to-day operations.

• User-Centric Training & Documentation 
  Interactive onboarding programs and support materials designed to maximize feature usage and reduce helpdesk dependency. 

• Ongoing Maintenance, Monitoring & Optimization 
  Real-time diagnostics, version management, and adaptive support so your telecom system evolves alongside your organization.