Chicago Marriott Residence Inn and Spring Hill Suites Security Management System

Level-1 delivered a unified physical security and cybersecurity system for Chicago’s Marriott Residence Inn and SpringHill Suites, integrating access control, CCTV, and threat protection to safeguard guests, staff, and operations.

Located on a shared plot in downtown Chicago, the Chicago Marriott Residence Inn and SpringHill Suites operate as two distinct hospitality brands with a unified back-of-house infrastructure. As part of a larger initiative to elevate safety and cybersecurity in an increasingly complex threat environment, hotel leadership brought in Level-1 Global Solutions to perform a comprehensive physical security assessment and design a fully integrated, enterprise-grade security management system.

Level-1’s security experts conducted an extensive threat and vulnerability assessment across both properties. This included evaluating physical and cyber risks, identifying architectural weak points, and testing the existing security posture against real-world attack scenarios. These insights guided the development of a robust, layered security ecosystem that protects guests, staff, infrastructure, and sensitive data.

Working across IT, physical infrastructure, and operations, Level-1 designed a complete security management solution integrating access control, intrusion detection, alarm monitoring, CCTV surveillance, and intercom communications. The solution was engineered to enable centralized control while allowing both properties to maintain operational independence.

What We Delivered

• Full threat and vulnerability assessment for both properties with customized risk mitigation roadmap
• Design and deployment of an integrated security management system with access control, intrusion detection, CCTV, and intercoms
• Testing of existing system against simulated hacking attempts to identify gaps and verify detection capabilities
• Protection of sensitive hotel guest and employee data through network security analysis and alert protocol development
• Low-cost access control recommendations for hotel room locking system and shared spaces
• Coordination with hotel developers and operators to align security design with architectural, operational, and compliance needs

By designing a future-ready, cost-conscious, and highly secure infrastructure for two leading hospitality brands, Level-1 helped ensure both safety and continuity of operations. The solution empowers hotel staff with greater situational awareness, protects guest trust, and lays the foundation for ongoing resilience in the face of evolving security challenges.